When you talk about ‘social media’ in a company remember that everyone usually defaults to thinking about apps and short snacky type content like Facebook updates and tweets. Buzzfeed call this Buzz or BuzzTeam for ‘socially-oriented, experimental content’. The thing about this type of content is that everyone enjoys working on it and massively overestimates both how good they are at it and the value it brings to the organisation. It’s important to have it in the mix for attraction and content distribution, but is also the most difficult to measure and can result in a lot of junk that doesn’t really do a lot.
Your Buzz social team will work with the news team to make the content more digestible and interesting to audiences through engaging headlines, attractive photos and updates through various social media channels like LinkedIn, YouTube, Twitter, Pinterest and Facebook. Skills like writing, video production, editorial and researching skills, as well as media relations and strategy are needed in the News area.
Buzzfeed Life is the really new area where organisations need to pay more attention and resource up for client-side, branded media production. Buzzfeed say that their Life team has mainly grown out of success with Pinterest for ‘lifestyle content like parenting tips, recipes, or how-to guide’. You can adapt this to your organisation by thinking about how to better equip and help customers with case studies, maps, how-to videos, whitepapers, playbooks, recipes, budget advice, online calculators, restaurant reviews and inspiring photos. People developing this type of content will be working more like a traditional ad agency. Depending on the size and structure of the organisation, you might also be making paid media decisions in here about placing Google ads, buying Twitter Cards, making and placing Facebook ads and YouTube sponsored content.
The three all work together. So if you are doing a new store opening you might have the Buzz team giving away branded vouchers and T-shirts that the Life team produced. The News team publish blog and vlog posts about some brand ambassadors who might be at the store getting photos with customers. Paid ads produced by the Life team run on Instagram, Twitter and Facebook to promote the new store opening specials. I know you're thinking 'that's cool for them but we are a boring government agency' but if you work backwards from how a customer or stakeholder might come across and consume your content you'll find it does make sense and the real challenge is getting teams of people who have flexible skills to work across different formats such as blogs, videos and social channels. Buzzfeed are also known for testing and measuring everything so there is also an analytics component to factor in. Most is done at an individual, content producer level and the teams are benchmarked with dashboards to deliver the most effective and shareable formats.
Start small. Even getting teams that haven't worked together to agree on one hashtag can be a challenge at the start but take the tiny triumphs and try to keep the focus on News at the start as everyone will want to talk about and work on Buzz. Also, try and be realistic with Life content. You probably won't be able to produce a $5 million Samsung TVC in three hours on a $300 Go Pro. Learn to develop formats that you can make with your existing tools and that are sustainable. One simple how-to video per week is a lot more useful than one masterpiece that takes 12 weeks and soaks up hours and hours of time with meetings and sign-off because everyone wants to play movie director. LOL OMG CUTE. Buzzfeed are awesome at this stuff and it works so learn from them and your content teams will probably enjoy working on projects a lot more too.