Guy Kawasaki on evangelism and bozo vaccination

I went and saw Guy Kawasaki the other week. It was my first trip out to the University of New South Wales and they have just opened the Michael Crouch Innovation Centre

So nice. I sat on the lawn and had a coffee while Guy set up inside

Guy setting up to Periscope livestream off his iPhone

I see a lot of evangelists in my life (and I mean -a lot, one of the greats Dr Ravi Zacharias was also in Sydney the same week to packed auditoriums so it was all pretty amazing for me- it’s kind of my thing) but not many of the secular kind and Kawasaki is still one of the best. 

Students in the new innovation centre

His choppy, confronting ‘this is how we do things around here’ style holds your attention and makes you like him.  Mainly because he actually has an opinion and something to say but also because he has great Apple war stories and a magnificent smile. He's a great communicator and everything screams of experience and time on the road. 

A great communicator in action
Even though he was speaking under his new banner of startup Canva, it’s not hard to tell his true love is still Apple. It didn’t take long for the ‘what was it like to work for Steve Jobs’ stories to come out and as Guy confirmed ‘everything you’ve heard about Steve Jobs is true. He was a genius and terrifying and I thought he was going to fire me at every meeting.”

He had some great yarns and advice so I’ve selected three of my favourites:

1. Engineers think engineering is hard and therefore, everything else is easy - like say, sales and marketing. Engineers think you can hire any old person to do stuff that isn’t engineering. 

I just about fell out of my chair with this one. I’ve experienced this ‘hire any old random to do marketing or finance or whatever because the clever people are the engineers’ mindset so I’m glad it wasn’t just me who had to explain that if your mate’s girlfriend wants a job in marketing perhaps she could go to university for six years and the work for 10 years and not get about 50 jobs she’s applied for and start at the bottom like everyone else (by that I mean me) had to. Preach it Guy. 

2. You need to be exposed to certain levels of bozo-ness to create immunity. Be glad if you have had high levels of bozo exposure because it means you will be stronger and vaccinated against higher strains of bozo. 

He included in this successful bozos can knock your confidence, such as Steve Jobs who didn’t always get everything right. By treating the bozo exposure as vaccination, you will be super awesome and able to resist even the most complex and aggressive forms of bozo-ness in the future. Excellent. 

3. Everyone has said and done stuff that makes them cringe, so don’t let past cringes hold you back. 

Sheryl Sandberg from Facebook also talks about her huge cringe moments in her book ‘Lean In’.  I can put most of mine in the ‘trying too hard’ category which fitted well with Kawasaki’s definition of just not knowing what you don’t know. Cringe is a sign that you are mixing things up and trying new things so feel the burn of the cringe and don’t let it stop you trying again. Go the cringe. 

my hair looks like Donald Trump's after the lawn coffee- fab

It also made me realise I haven’t really found my true-love, career defining company yet so I’ve got that to look forward to. I’ve also been fortunate to hear from several executives on the tail end of their career, looking back and that always makes me think to pace myself, slow down and enjoy the journey if you want to still be speaking to university students in thirty or forty years time.

Things that I went to

It was a busy week of ‘things that I went to’ and they were all very informative and lovely and well run and definitely worth going to. Rackspace Solve was the standout with a most excellent conference at the Shangri La hotel. The focus was on managed cloud and it showed Backspace responding to the commoditisation of cloud services by dialing up there high-level customer service and support offering. 

Rackspace ANZ general manager Angus Dorney -wants to manage your cloud
So now you’ll see Rackspace talking about Microsoft Azure and VMware and even Google and Amazon (although not so much) as hyper scale, bulk providers and demonstrating their OpenStack and managed cloud expertise which is a clever move I think. The Rip Curl Search GPS wearable watch that tracks all your surfs was the case study darling (it’s worn by His Royal Shark Puncher Mick Fanning) and some of the spiky traffic load stuff on virtual sports games and government transport sites was also very interesting. And while I didn’t win the Apple Watch raffle, I did get a drink bottle, phone charger, T shirt, some excellent branded pens and a lot of lovely photos of Sydney Harbour from the 36th floor of the Shangri La hotel. 

Sydney looking glorious from the 36th floor Blu Bar. Look at it, it's beautiful. 
Can I also mention that event and conference production values matter a lot when you are blabbing on about managed systems and customer service (if you can’t organise a cup of coffee for 50 people then I have limited confidence in your ability to manage my cloud) and the Rackspace event was off the charts excellent so well done clap clap clap etc. 

Adobe systems Darling Park, Sydney swish and a nice breakfast too thanks
In a less infrastructure more content way, the Sydney content marketers converged on Adobe’s offices on Wednesday and that too was an excellent little gaggle of like-minded people. It was mainly people from large marketing and content teams. 

Content marketers- assemble!
I was a little surprised that people were still asking whether or not they should be producing their own content or if they could just curate (there are no easy paths to content quality and if you are a big brand then yes, 95% of the time you need to produce and distribute your own content) and at the low level of analysts usage (Google analytics of Adobe Omniture as a nod to our host :)..) so it would seem we are still at the early stages of full in-house brand publishing models. Great to see all the IRL faces behind the brands as always. 

Victor Dominello MP, food, and award festivity at the Fishies
Friday night was Fishburners night with NSW awards announced for GovHack Sydney. While my team didn’t pick up any prizes, it was good to see the winning hacks and eat some Mexican food and watch the politicians in full award handshaking, smiling-for-the-camera action. The Ministers for Innovation and Small Business turned up as did some Sydney Water people and a few Councillors so it was good to see the event getting support from NSW government. 

Report: content and customer experience dominate digital marketing

I’ve just been having a look through the Adobe report on marketing and digital trends. 

What’s really useful about this one is it gives you the right language and definitions to talk about digital in your company. It’s quite easy to blur between ‘content marketing’ and leap to channels and social, video content, jump across to analytics and the next thing you know, you have a massive 36-month Big Data project. 

Mobile-first and location technologies can occupy a lot of discussion but also distract from the core engine of the marketing program in content and customer experience

Have a look through and if you’re in Sydney, you can come along to the Content Marketing meetup “Creating scalable content systems’ at the Adobe offices this Wednesday morning. 

Full report: Digital Trends 2015

Connected cows and Windows 10: Microsoft Tech Net Sydney

Microsoft experts talked Windows 10, Microsoft Cloud OS and the Microsoft Internet of Things strategy in Sydney. 

IoT: cows with wearable ear tags for health and movement tracking

Raspberry Pi -windows 10 light sensor demo

Cortana is still learning how to speak Australian: mobile demo

You can also help build Windows 10 alongside PC experts, IT pros, and developers around the world by joining the Windows Insider Program.

Not a cloud in the skynet for Australian CSOs

I went to a security conference which was great because I have dedicated a large part of my career to going around company IT security systems so it was nice to know who I had been avoiding detection from. 

Friendly CSO people at Daltone House, Hyde Park Sydney

Going around the company systems has got easier over the years with cloud apps and smartphones so I kind of thought a truce had been called with security and they knew that if things are a pain, employees will just spend two hours on Monday morning configuring their desktop to go around all the firewalls and app blocks for the week- hypothetically speaking….

Wired's Kim Zetter presenting on Stuxnet which was initially installed via usb stick by the looks

As it turns out, I was wrong and the company systems and plans for future systems sounded very much like the old ones you know and don’t love. 

Five things I heard from security types at Sydney CSO

1. People in our company can use anything they like, so long as it’s Blackberry that we issued

2. BYOD is a hassle so we just keep saying no, I don’t see the point

3. We will never have cloud email because it’s not secure

4. It’s Gen Y just wanting to use Facebook at work who keep going around our systems

5. Nothing has really changed- we’ll be running Windows/Citrix just different versions

A desktop based workforce with Windows/Citrix, a company Blackberry phone and limited apps pre determined by your tier when you join the company still seemed to be the model everyone was using which is not that surprising but the total lack of appetite to actually change and consider other products and models did surprise me. 

Consumerisation of IT is real

When I mentioned to one group that Fairfax Media (yes I used to work for them) implemented BYOD and Google Apps, a table of security experts blinked at me and my strange other-worldly information. Yes there are other, non-Windows products. Yes BYOD can work. No, they didn't have a lot of money. Yes I used to spend every Monday re-gearing my Windows/Citrix computer to go around the company's old system because none of the apps I needed to use would run in the company approved browsers. 

BYOD iPad with company email? Nope. “we can’t wipe it”

But does the workforce have decent tools like laptops and smartphones? “they have a laptop with 3G on it”

Can employees check Facebook at work? “the young ones bring their own phone and check it on the guest wifi network”

It was as if the cloud has not arrived in the company security team and if it has, it’s certainly not being considered as part of a serious architecture. High profile hacks like Sony and Target may have spooked some people but to me, that’s more about isolating and protecting the valuable stuff (payroll, credit card systems) and letting people frolic around in the not so risky stuff like third party productivity apps and web tools. Super secure email is only as secure as a user hitting the Forward button and the most vulnerable areas are probably shared printer networks that nobody really bothers to check anyway. Smartphones that automatically backup to cloud drives and personal document management in Dropbox seemed to be conveniently not included in CSO architectures, even though everyone knows that’s how most employees work. 

So if you’ve been hibernating for the last 10 years don’t fear, the enterprise work environment will still look very familiar to you- the clouds are still far, far away. 

Obama's strategy man campaigning hard for Uber

Uber has strangely boxed itself in a corner as the bad boy of new technology with a startup jerk comms vibe it can’t seem to shake even with boxes of orphan kittens. 

Enter David Plouffe, the newish VP Policy and strategy for Uber. 

President Obama and David Plouffe even share computers

He has the techno-positive pro climate, pro jobs, freedom of everything rap combined with the strategy brains and superior communication skills of someone who can lead Obama to win the 2008 presidential election- because that’s what he did. 

David Plouffe is an excellent communicator and has better work stories than you

Speaking at the old boy’s clubish University of Sydney Great Hall last night, Plouffe was the star of the show and even some academic policy wonk think tank types who thought they should have a reserved seat were left to stand squished down the side behind the media crews in a pile of extension cables. Hopefully by now you know that anything presented by [insert last name of someone who is dead and did some civil deeds + Institute] = a political lobby type exercise and this one was hosted with the McKell Institute just so all the journalists can vent their disgust at the Americanisation of Australian politics and that a loaf of bread doesn’t cost ten cents anymore like it did in the good old days. 

There’s no argument that the Uber technology is superior and that’s not why Uber hired David Plouffe to tell awesome Obama campaign war stories. 

They hired him because of ‘the taxi thing’. The ‘taxi thing’ is the weird symbol on your Uber app that doesn’t make sense.. Uber Taxi. 

I pressed the button once accidentally because no UberX drivers were available and a normal New South Wales registered taxi turned up. Odd. The driver was fantastic and very pro Uber, the superior technology. He showed me his screens and how it works, how much more he made and how good it is for him that you almost never get no-shows, the drivers also like being able to communicate with the passengers. I was confused by his optimism because I thought taxis were anti-uber and he basically summarised David Plouffe’s role in one sentence

“I am pro Uber, I am anti the illegal Uber X cars” 

The Uber taxi man is a registered New South Wales vehicle operator who has to pay a fee and do a test and some screening and some other stuff like meter checks and ID cards and- oh look I don’t know the regs but you get the idea. The ‘illegal Uber X’ chaps have no legal standing, aren’t registered as a business and fall outside of the current state laws. 

To be clear, Uber wants their drivers to be regulated but in a very light touch way. A “hi I’m not a sexual predator/axe murderer” check, something about vehicle safety and if I had my way, a Google maps test.  Prem Mike Baird will probably win New South Wales (good) and he’s having a solid run on health as long as The Tony Factor stays the hell away from his campaign so not much will change this side of the state election but when you are quoting jobs numbers like “we have 2000 drivers on the road in New South Wales, we could have 20 000” you can see that Uber will get meetings and start to make policy inroads -pun definitely intended. 

'can you direct me to your location? -no that's your job'

I’ve said this before, I am very pro-Uber and the sharing/collaborative economies. I’m not a big fan of swimming against superior technology that everyday people like and I currently use Uber about three times per week. It has a few teething issues as any rapidly growing company does. For example, the head of Uber AU told me that “Uber drivers don’t get lost”…yes they do and it’s my pet peeve as a passenger when I get asked to navigate and when drivers are using a mapping system that isn’t Google Maps Sydney which is a most excellent product and why the hell would you not use it and how come you found the pickup location but suddenly as soon as I get in the car you can’t be bothered thinking? I love how the drivers are mostly new migrants and it gives them a job. I like the two-way feedback system and I’m pretty sure there’s something on driver feedback that says “she gets really shitty if you don’t use Google Maps” because all the drivers seems to have a conversation with me about navigation systems as soon as I get in the car.  

The best part about Uber is that you can communicate with the driver and get true door-to-door service which, when your leg has been smashed through a brick wall and you can’t walk- is super useful. 

There’s a lot of padding around choice, jobs, emissions and, I seriously heard this term used to describe an apartment build in Melbourne the other day- densification of cities but the real issue is the ‘illegal Uber X cars” and Uber need to get their drivers out of the grey zone before the incumbent taxi unions bury them in legal challenges and old-world legislation. 

exactly how I look arriving at my hospital appointments in an Uber X

Uber need to lose the bro-ness and start talking to mainstream customers in a more inclusive, less startup jerk way and I think a smart head like David Plouffe is a weapon in them achieving this. 

I got hit by a taxi - let's see what they did to me

I’ve got a plastic surgery clinic on Thursday and I’m going to pack a few things because the last time I went in for a clinic I got readmitted to hospital for two weeks.

When they took the plaster off from the first surgery, there was a big hematoma which is a big swollen blood clot that was from the impact of the taxi bonnet, or the brick wall maybe but that was where it took the biggest bash anyway. 

The first four days after the accident were a lifetimes worth of hospital for me so being told I had to go back in for two weeks felt like I was being sucked out to sea.  Then I decided to be like the chill-ass orangutan and surrender to the whole process so Christmas and New Year's in hospital for me it was. There are starving children in Africa and people in the ward with lifetime, genetic muscle-wasting illness and stuff like that who needed four people to move them in bed. My leg seemed very minor and temporary in comparison. I've been pretty healthy for the last three years or so. I stopped drinking booze altogether and got a lot more active and tuned into managing stress and just generally realising that I wasn't bulletproof and had to listen to my body more. It made a big difference to my physical healing and just being able to push your body to relearn things. It also meant that I was thumped by all the medicines being pumped into me so I was pretty quick to start refusing pain meds and wanting all the chemicals to stop. I took my last antibiotic tablet yesterday and I'm not on any medication now- fingers crossed that's the end of it. 

Of course, you can't just sprinkle some Chia seeds over your leg and have some fish oil tablets when you're having open surgery on your leg. They have to knock you out which involves wheeling you into a cupboard and putting a rubber mask on your face and shoving a pipe down your throat which triggered a reptilian 'do not want' response from me apparently- I don't remember any of that but a traumatic frightened cat hit by a car response seemed pretty understandable. Well done me. 

I've finally read the discharge letter and can see what they did now: 

Surgery one

Tibial nail insertion and open reduction internal fixation of left medial malleolus 11/12/2014

Titanium rod thing from knee to ankle, inner ankle screws and something to my knee that isn’t a knee replacement but when people say they are having their knees done that’s what I had. Washout is cleaning up all the mess. 

Surgery two
Washout left leg wound 23/12/14
Then I had to go in for a second surgery which is a Washout to clean up all the hematoma blood clot stuff and get it back to a point where it could be stitched up. 

Surgery three
Washout and application of vac dressing to left leg wound 25/12/14 <<< Christmas Day

plastic surgeon checking the donor muscle -hole left from the hematoma- yes the white part is bone
Turns out the skin had all died above the hematoma so I had to go for surgery number three to have all the skin cut off. Then you get a left with a big hole in the front of your leg. Having a huge hole is a totally bad idea at the best of times but when you’ve just had a metal rod put in your munted leg it’s an even worse idea because you can get a bone infection and if that gets into the metal work then you can’t get it out so you have to amputate the leg.  Yes amputate. So as much as everyone reassured me that wasn’t going to happen my brief stint in public health was enough to make me know that there are all sort sorts of ebola-cousins lurking in hospitals and the only places more germy than hospitals are those floating petri dishes called Cruise Ships (seriously: Google cruise ships + norovirus, it’s not just an evening show you’re catching on the Emerald Princess). 

vac dressing sucking out all the bad stuff and circulating air and moisture to fast track healing
Then I had a vac dressing put on to prepare for the fourth surgery which means you have a plastic pipe stuck in your leg-hole to suck all the bad stuff out and speed up healing. It also means that you are plumbed to the bed and if you want to go to the toilet, you have to take a big tube and wrap gauze around it with medical tape so you get to do some craft. Then you go to the toilet and hold the pipe that is attached to your leg and are quite convinced that salmonella is setting up shop in your leg and pouring down the pipe like a bacteria hydroslide at Wet n Wild. 

Surgery four
Local flap reconstruction of left lower leg wound + skin graft repair

Covering up the hole required plastic surgery and some skin grafts. It’s called Local Flap so they cut a piece of good skin off the side of your leg where it’s just muscle and tissue, and move it around the front to cover the exposed bone. I also had some skin taken from my upper thigh and used to patch up the parts that weren’t covered by the Local Flap. Skin is the most amazing thing in the universe I think (name a man-made thing that can self-heal? exactly…) so the side of my leg skin has covered up the bone and no more Oscar Pistorious for me. OK, technically there is still a risk because when you get a crushing injury, stuff can get left behind and it could go feral but I got doused with IV antibiotics for a week or so to blast all the Cruise Ship germs. 

Skin grafts have to be untouched for about five days so you have to lie in the bed and do the worst thing in the world —nothing. You would think that lying in bed watching TV all day and being brought food would be like an awesome long-haul flight but it’s actually terrible because you have to pee in a bed pan which is the most revolting thing I have ever experienced because you are horizontal and you marinade your butt in your pee and have to balance until the nurse comes to take it out or it spills everywhere. After two goes I refused any further bedpan action and opted for the high-tech toilet seat chair option although the nurses would get a bit angry with me because it’s more work for them getting you up and down but the bedpan decision was final.

mobile sanitation device connect to your regular toilet and minimises ebola in your leg

One especially tricky nurse tried to convince me that she had to ‘measure my urine volume’ but I was on to her and her tricky schemes and I had to get my terse voice out, and then she threatened to put a catheter into me, nurses really do have a strong escalation game. So I got the doctors to put on my notes that it was infection control issue and i had to be taken to the toilet, i.e. no bedpans. Touche. 

During this time, a lot of attention is paid to your plumbing actually and you soon surrender to the morning ‘have you opened your bowels today’ questioning and it’s all recorded and charted and they give you potions to ensure the question is answered in the affirmative. I was provided with ‘treats for my bowels’ aka Coloxyl and sometimes they just wheel you to the bathroom and leave you there for a while to see if anything happens so you feel like a puppy being left on the lawn to go number twos. When you do go, you get a big pat on the head and tick in your chart so it’s a great shared achievement. The old guy in the room next to me was on Day 15 and refusing treats for his bowels which you’d have to think was a seriously bad life decision. Protip: take the treats. 

Local flap 'dusky' due to blood vessels venous congestion -wiring not all connected up yet
The skin is your skin so that part is happy but all the blood vessels have to reconnect. Blood goes in but doesn't come back out so that's when the leeches were brought in to try and save the bottom part of the Local Flap that was looking a bit -according to the discharge letter- Dusky. 

Harvard Medical School highly trained specialist surgical leech- likes blood and warm places

The leeches are proper medical ones and you prick the skin like a diabetes person does and get it to attach. The leech has natural anti-coagulant in its saliva so a good one can sit there for a couple of hours and hoover away at the wound. The leech created much excitement- it feels like a normal garden worm on your leg and doesn't hurt. 

Leech doing his/her thing on the Local Flap

The only thing is when they bloat up and are full, they wander off really quickly and head for the warm parts of your body so I had one full bloated one travelling at speed up toward my warm parts which was suboptimal so I decided to stop the overnight treatment because nightmares. 

The good news is the fracture is all zipped up now. There is a big wound on the side of my leg where the surgeon took the Local Flap from and it looks bad but people in the know assure me that it's all muscle and tissue so meh.

   


I couldn't care less about scars and how it looks as long as my leg works I'll be beyond happy. A quick journey through disability has been a huge eye-opener for me and I'm beyond blessed that my journey has been relatively short and successful -some people have to live everyday with chronic pain, unhappy outcomes and far worse limitations. 

The wound specialist came and visited me yesterday and we put this cool hydrogel stuff on the wound and it soaked up all the bacteria and it's all looking nice and pink and healthy now. 

So yes, Plastics clinic on Thursday so I can remove the big dressing on my upper thigh from the skin graft donor site hopefully, and then the big date is Monday 19 January with an orthopaedic clinic and x-ray to see if my leg can bear weight so I don't have to ski around on crutches. Then I can test-drive my new titanium leg- good times :)


7-10 How beautiful on the mountains
    are the feet of the messenger bringing good news,
Breaking the news that all’s well,
    proclaiming good times, announcing salvation

Related: See how the accident happened - I got in the paper and everything



I got hit by a taxi -in photos

It was an ordinary sort of Thursday. I was going to go to a thing at church, stop for a coffee and then write up some ideas from women's co-working day or maybe the startup australia Stripe chat at fishburners with Justin Kan and co. 

A few questions were coming through on a Board report we were submitting before Christmas- all was under control. The church event had wrapped for the year so I had a coffee over the road and read my Bible. Job and some John 10. God is God but he is also the Good Shepherd and he looks after his sheep. Got it. Because I was running early I decided to walk back to central station and get my big laptop (you know, exercise- Christmas is coming) so I walked down Bourke Street and then Foveaux in Surry Hills. It was drizzling but warm and I was thinking about the Lowy Institute event with the president of Ukraine I was going to at noon the next day. I needed to read up on the Ukraine thing. 

I got David Marr to take a photo of me with Alan Rusbridger (the best editor on the planet right now) and had lots of ideas from his Guardian privacy and press freedom event two nights before. Snowden and NSA and all that Internet changing the world's privacy business. Pulitzer Prize for journalism - look at that. 

I didn't think I was going to be the news. 
I was nearly at central station when I heard a car lock up and a loud bang. I turned over my left shoulder to see a car crash and a taxi coming straight for me. it was sliding and crashed into my legs, crushing me up against a garden wall. 
I knew my leg was broken and hopped a couple of times on my other leg before falling on my right side in a foetal position on the footpath. a crowd started to gather and various people tried to drag me out of the way. I had to keep swatting them away and I remember saying over and over "don't move me, please don't move me, wait for the ambulance, call an ambulance don't move me". 

I thought I might have a spinal injury.

One girl who was a nurse kept everyone back. it was very strange lying like a dead fish on a footpath in the rain screaming "don't touch my legs" at people in the middle of Sydney.  Leo from Kings Cross police arrived and told me the ambulance was nearly here. (note when you call an ambulance and they ask you where you are state the accident site, not your current location as the original call person kept driving and sent the ambulance about 2 km down the road). 

The ambulance arrived and they did that thing you see on the TV with a big board lifting a screaming mashed person off the footpath and into the van. The paramedic cut my jeans and handbag off (he couldn't bring himself to cut a pair of doc marten boots so they survived with a lace cut) and they put morphine into me. one of the guys kept singing Miley Cyrus Wrecking Ball and told me I was Wonder Woman and had just been put through a wall which makes sense now I see the photo. 
The first tweet went up from emergency at St Vincent's hospital which I where I still am now. 
For the medical nerds I broke bones in my leg and my inner ankle. because it was a compound fracture I went straight to surgery and had a tibial nail and some screws put in. Tibial nail is a massive metal rod that runs from my knee to my ankle and it will probably stay in forever. 
Turns out there was a CCTV of me being hit that was recorded by someone called - Emmanuel (God with us) so I was able to go straight into full care as a motor vehicle accident victim with a police statement. The paramedic had a big crucifix around his neck that dangled in my face as he pulled my mangled leg into a splint which was blackout painful. I spent Christmas Day in a Catholic hospital founded by the Sisters of Charity. I've got lots more to write about my new appreciation for Accessible toilets, my frustration at paper based health care systems where you have to repeat the same bloody information to multiple groups of people each day, how much I love Uber, how terrifying it would be to have this accident in a remote / third world place (the leg would have been amputated) but for now I'm just grateful that Jesus came and picked this lamb up off the pavement when it got hit by a car and looked after it. 
Christmas Day operation so I couldn't really eat the turkey dinner.
The main thing now is getting a large wound on my left leg closed up so the tibial nail and bone doesn't get infected. I'm having plastic surgery on Monday to cut a flap from around my leg to patch over the hole. The skin graft comes off my leg and covers the meat flap site. then it will be a few more weeks here in hospital to make sure there's no infection. 
A clip on the leg is annoying, but it's also made me see how important it is to serve the vulnerable, elderly and disabled because in an instant, it could be you. 

The serious crash unit took a statement and I'll probably get some significant compensation because it will be lifelong injury (tibial nail and some ankle screws) but I don't blame the drivers - how easy is it to have a close call in the city? I'll be on crutches for about another month and it's pretty amazing that no other part of me was touched like my other leg or wrists, so I can hobble around.

I'm just grateful that God was and is with me and my legs work and I'm not dead quite yet. I'll write more soon but thanks to everyone who helped me and I'll bore you to death on twitter from my hospital bed for the next few weeks. I have to stay here because the wound has infection risk *warning medical gore photos* The hole is big because the impact whacked all the skin and it died so that got cut away on Christmas Day.

Isaiah 7:9 If you do not stand firm in your faith, then you will not stand at all 


Personalise everything-Hidenori Izaki in Sydney

Hidenori Izaki World Barista Champ. He's 24 and he's very hard-core and probably the best evangelist the specialist coffee industry could have. He wowed us with his fluent English and endless enthusiasm for a  customer-centric specialty coffee experience. 

"it's very competitive, you have to personalise everything. You want them to want to come to THAT coffee place to drink THAT coffee made by THAT barista". 
Some of the baristas there were producing 2000 cups per day (!) and so he talked about the importance of smiling, talking to the customer, giving samples and educating them about new flavours and origins. 

"You are like a sommelier. It's not about showing off how much you know about coffee. It's making it for them and educating them. Get them excited and curious to try new things."

Izaki had just come from South Korea and said they were experiencing huge growth there, and across Asia Pacific. He's the first Asian person to ever win the world champs. 

'Going back to origin' is the cool thing to do. The world winning blend was hand-picked and produced in Chile with the local farmers and Izaki encouraged people in the industry to make a trip to the farms and experience how challenging it is to grow and pick coffee "you gain a respect for every kilo of coffee- it's so hard to make."

There were some fancy machines but I didn't actually drink any coffee. It was a lot more about relationship with farmers, supply chain and customer experience through story-telling which was pretty ace really. 

Then we ate some pizza. That's James cutting the pizza, he got me the ticket and he's fluent in Japanese because he lived there and his wife is Japanese. He translated some things in the talk but not much as Izaki cranked for about 45 minutes in really good English. Impressive work all around everyone. 

There were lots of questions and I was impressed with the Q+A, such wow, very knowledge. Izaki also talked about actually competing at the champs and how hard they worked for the right coffee and how the work bench was small and the milk spilled of some other guy-it's a big thing this World Barista Champs. 

Then we had some smiles and some photos, World Barista Champ 2014 Hidenori Izaki

James' coffee blog Bitter Bliss

Twitter Digits designed for people like Steve Wozniak

Twitter Digits pleases me greatly. 

I started using Twitter on a dumb phone via the SMS thing where you text your tweets. It seems like an age ago but that to me has always been the power of Twitter- the ability to communicate openly and efficiently via SMS. When all sorts of display ads started appearing about the desktop and mobile versions I thought this could be the end of the great era of low-juice social media that Twitter is so good at and ultimately, their demise. Enabling third party developers to use their SMS technology sort of corrects two weird tacks that twitter took- booting out all the third party developers (like one of my favourite products Twitcleaner -tears) and getting so rich media heavy that it wasn’t the nimble messaging beast that it used to be. 

One of the drivers here is that people in emerging smartphone markets might not have an email address so by allowing app developers to use their Digits protocol for free, they can get online which is pretty ace. 

Are people going to hand out their mobile phone numbers willy nilly to lots of app companies?

We were a bit cagey about email addresses there for a while and it’s become so standard that you have to have an email to sign in that people have just sort of given up and give it out for everything. By ‘people’ I mean me. I usually give the old 555 5555555 in web mobile forms because I don’t want to give it out and I regularly change sim cards which is a pain for two factor authentication and why I don’t use that so much but I think the new era of internet users might have a different idea about their mobile number as a primary contact? 

Let’s look at the use case for this random interwebber mister steve wozniak -whoever he is. [am i just pointing out that steve wozniak commented on my G+ post? - yes I am]. We can see in the footer of this-obviously novice-computer person that the email is hashed out but the phone numbers are visible. What a n00b. 

This reckless user clearly has no concern for privacy and doesn't get how the internet works because he also checked in to his hotel room using the exact room number on Twitter/Swarm app. Wow I think those technology companies need to take some responsibility to educate users about their data. This old guy is just pushing rando buttons all over the place. His kids probably bought him an iPhone for Christmas to take on his big holiday to Australia and now he wants to stay on a 'distinguished talent' visa. Dude better learn how to work his iPhone first. 

Poor guy might get targeted for burglars or something. The weird people on Tinder or the terrorists might get him. Terrorists in burqas on Tinder- I'm sure that's a thing. Either way, I blame the technology companies and Miley Cyrus. 

So yes, I think people will give out their mobile numbers more just like late-adopter Steve Wozniak and Digits is a very good thing and Twitter will live long and prosper and that will be great. 

[Also- Tony Abbott, please give Steve Wozniak a visa thank you].